Getting the right number of people in place is an important calculation for call center operations.
Quikstaff is an easy-to-use tool to help call center managers and workforce planners with these
important calculations. The tool uses an Erlang formula to calculate required staff for a given
amount of workload and a service goal, or conversely it can provide the expected service
to be delivered with a specified workload and staffing number. The Quikstaff tool can also
be used to calculate and apply staff shrinkage numbers and to calculate telephone trunk
requirements in the center.