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Getting the right number of people in place is an important calculation for call center operations.
Quikstaff is an easy-to-use tool to help call center managers and workforce planners with these
important calculations. The tool uses an Erlang formula to calculate required staff for a given
amount of workload and a service goal, or conversely it can provide the expected service
to be delivered with a specified workload and staffing number. The Quikstaff tool can also
be used to calculate and apply staff shrinkage numbers and to calculate telephone trunk
requirements in the center.
Click here for to perform call center staffing calculations.
Click here to calculate requirements for telephone lines.
Click here to analyze call center unproductive time.